33bdg Privacy Policy

1.1 Personal Information Provided Directly

When you register with 33bdg or use our services, we may collect the following information:

• Full name and date of birth (for age verification purposes)
• Email address and contact details
• National ID card or passport number (for identity verification)
• Financial information — bKash, Nagad, Rocket, or Upay account number (for processing transactions)
• Your chosen username and password (stored in encrypted form)
• Residential address and country

1.2 Technical Information Collected Automatically

When you use our platform, some technical information may be collected automatically, such as:

• IP address and device identifier information
• Browser type, language, and version
• Operating system information
• Your usage patterns, session duration, and information about pages visited
• Information collected through cookies and similar tracking technologies

1.3 Transaction-Related Information

A record of every deposit, withdrawal, and gaming activity is stored in our system. This includes deposit amounts, withdrawal amounts, date and time (BST, UTC+6) and payment method details.

2.1 Account Management and Identity Verification

We use your personal information to create and manage your account, to confirm your age (minimum 21 years), and to verify your identity. This is essential to maintaining a safe and fair gaming environment on our platform.

2.2 Financial Transaction Processing

Your financial information is used to successfully complete deposits and withdrawals through bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳100 and the minimum withdrawal is ৳1,000. All transactions are secured through SSL encryption.

2.3 Providing Customer Support

Your contact information is used to communicate with you directly, to resolve your complaints or questions, and to run our 24/7 Bengali live chat support smoothly.

2.4 Promotional Offers and Communications

If you have consented to receive our promotional emails or notifications, we may use your email address to inform you about bonus offers, tournament information, and new features at 33bdg. You will have the option to opt out of such communications at any time.

2.5 Fraud Prevention and Security

To keep our platform protected from fraud, money laundering, and other unlawful activities, we monitor your activity using both automated and manual methods. This is essential for the safety of all users.

2.6 Platform Development and Analytics

We analyze the collected technical information to improve the quality of our services, to understand user experience, and to resolve technical issues.

3.1 What Are Cookies?

Cookies are small text files stored in your browser or device. 33bdg uses cookies to improve your browsing experience and to ensure the functionality of the service.

3.2 What Types of Cookies We Use

• Essential cookies: These cookies are essential to ensure the core functionality of the platform and to maintain your login session.
• Functional cookies: Used to remember your language preferences and personalized settings.
• Analytics cookies: To understand how the platform is being used, which helps us improve our services.

3.3 Cookie Control

You can accept or reject cookies through your browser settings. However, please note that disabling cookies may cause some features of our platform to not work properly.

4.1 Service Provider Partners

We work with trusted third parties to provide services such as payment processing, technical infrastructure, and customer support. Only the necessary information is shared with these partners and they are bound by strict confidentiality agreements.

4.2 Legal Obligations

In the case of court orders, lawful requests from law enforcement agencies, or any other legal obligations, we are required to provide the relevant information to the concerned authorities.

4.3 Fraud Prevention

If any fraudulent activity is detected on our platform, a limited amount of information may be exchanged with other operators or security agencies in order to ensure the protection of all users.

5.1 Encryption Technology

All information transmitted through our website and application is protected by SSL (Secure Socket Layer) encryption technology. This ensures that no unauthorized party can read the information while it is being transferred.

5.2 Password Protection

Your password is never stored in plain form. We store passwords using advanced hashing algorithms, so that even our staff cannot see your actual password.

5.3 Access Control

Only authorized staff have access to your personal information, and only on a strict need-to-know basis. A record of every access is kept and regularly audited.

5.4 Security Audits

Our systems undergo regular security audits. Potential vulnerabilities are identified and resolved quickly, so that our fair play and safe environment is maintained.

6.1 Right to Access Information

You can contact us at any time to find out what information we are storing about you. We will respond to your request within a reasonable time.

6.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you can let us know. We will correct that information as quickly as possible.

6.3 Right to Delete Information

In certain circumstances you may request that we delete your personal information. However, due to legal obligations, ongoing disputes, or financial regulatory requirements, some information may need to be retained for a specified period.

6.4 Right to Opt Out of Marketing Communications

If you no longer wish to receive our promotional emails or notifications, you can contact our support team to stop them. This will have no effect on your account or services.

7.1 Information for Active Accounts

Your personal information is stored in our system for as long as your account remains active. This is essential to provide you with a seamless and personalized gaming experience.

7.2 Information After Account Closure

Even after your account is closed, some information may be retained for a specified period in accordance with applicable law, in order to meet legal obligations and to keep necessary information as evidence in the event of potential disputes.

7.3 Transaction Records

Financial transaction records may be retained for an extended period for financial regulatory requirements and audit purposes. These records are not used for marketing or any other purpose.

33bdg's services are intended only for those aged 21 or above. We do not knowingly collect information from any minor. If it comes to our attention that a minor has registered on our platform, we will immediately close that account and delete their information.

If you believe that a minor is using our platform, please notify our support team.

33bdg reserves the right to update its privacy policy from time to time. For any significant changes we will post a notice on our website and update the "Last updated" date at the top of the policy.

Continuing to use the platform after changes are made will be considered acceptance of the updated privacy policy. We therefore advise you to check this page regularly.